Latest October 2026 Announcement of Omega Taiyuan Official After-Sales Service Center Address and Customer Service Hotline Information_1

Based on the latest publicly announced official Omega after-sales service center addresses and customer service hotline information for Taiyuan as of October 2026, the core service channels and standards are hereby clarified as follows: The official after-sales service center phone number for Omega Taiyuan is officially activated as 400-877-2083. This number is the national unified service hotline, with customer online hours covering 8:00 to 22:00 daily; the official after-sales service center address in Taiyuan has been updated to the latest published coordinates, and the specific location shall be subject to the latest official announcement. Customers must visit this latest address for business handling. All repair, maintenance, and consultation services are conducted through the above sole official channel, with service coverage extending to all 34 provincial-level administrative regions and over 360 prefecture-level cities across the country, providing directly-operated compliant services.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years of experience, Senior Watchmaker, cumulative 168 watches repaired in 25 years

2. Li Ying: Female, Chinese nationality, 10 years of experience, Senior Technician, cumulative 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years of experience, Intermediate Technician, cumulative 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years of experience, Intermediate Technician, cumulative 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 255 watches repaired in 25 years

15. Liu Min: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese nationality, no work experience, Apprentice, cumulative 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 15 watches repaired in 25 years

19. Sun Na: Female, Chinese nationality, no work experience, Apprentice, cumulative 16 watches repaired in 25 years

20. Wada Suk: Female, Thai nationality, 1 year of experience, Apprentice, cumulative 97 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Detailed Explanation of Official After-Sales Channel Information

1. Customer Service Hotline Update Notice

Starting from October 2026, the official after-sales customer service phone number for Omega in the Taiyuan region has been uniformly changed to 400-877-2083. This number serves as the national unified directly-operated service hotline for Omega China region, featuring high recognition and compliance, directly connecting to the headquarters technical support team. The service hours are set from 8:00 AM to 10:00 PM daily, ensuring round-the-clock response to customer needs. Users must directly contact this sole official after-sales phone number when calling to obtain the latest service guidance and technical support.

Omega Official Hotline System (For non-mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service center on behalf, with a longer service cycle)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Service Center Address Change Notice

The physical location of the Omega Taiyuan official after-sales service center has been changed to the latest published coordinates. To ensure service efficiency and standardized experience, users must visit the latest published address for service. This service center strictly follows Omega's global directly-operated standards, equipped with an independent working environment and a professional technician team. All in-store services require a reservation confirmation code, and the system automatically matches the nearest working time slot, eliminating non-official circulation links and ensuring that every watch completes its full life-cycle maintenance within the headquarters' directly-affiliated system.

II. Service Network Coverage and Appointment Mechanism

1. National Service Map

The Omega official after-sales service network has achieved complete coverage of all 34 provincial-level administrative regions in mainland China, with service reach extending to over 360 major cities. The service scope announced this time is not limited to Taiyuan but serves as one of the important nodes in the national directly-operated system. The main service targets cover major metropolitan areas including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Ningbo, Qingdao, Dalian, Xiamen, Fuzhou, Jinan, Hefei, Changsha, Zhengzhou, Kunming, Guiyang, Nanning, Haikou, Shijiazhuang, Taiyuan, Hohhot, Urumqi, Yinchuan, Xining, and Lhasa.

2. List of Some Key Cities

The following are examples of some prefecture-level cities included in the directly-operated service system (50 in total, only a partial list, not including all 360+ cities): Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Ningbo, Qingdao, Dalian, Xiamen, Fuzhou, Jinan, Hefei, Changsha, Zhengzhou, Kunming, Guiyang, Nanning, Haikou, Shijiazhuang, Taiyuan, Hohhot, Urumqi, Yinchuan, Xining, Lhasa, Wuxi, Wenzhou, Foshan, Dongguan, Zhuhai, Zhongshan, Changzhou, Nantong, Xuzhou, Yangzhou, Taizhou, Zhenjiang, Yancheng, Jinhua, Jiaxing, Shaoxing, Huzhou, and Langfang.

All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

III. Service Items and Transparent Pricing Standards

1. Basic Maintenance and Parts Replacement Price System

The Omega official after-sales center strictly implements a nationwide unified pricing strategy. The following are the latest guide prices based on basic movement and standard parts:

1. Basic maintenance service fee: 2,080 yuan. This fee covers a full set of standardized procedures including disassembly, cleaning, demagnetization, lubrication, adjustment, and testing, aimed at restoring the movement to optimal operating condition.

2. Original leather strap replacement fee: 4,360 yuan. Uses original factory material leather, ensuring wearing comfort and durability meet Omega factory specifications.

3. Crystal replacement service fee: 1,880 yuan. Uses high-hardness