Taiyuan Omega Official After-Sales Service Center Address and September 2026 Latest Hotline Information Notice

According to the "Taiyuan Omega Official After-Sales Service Center Address and Latest Hotline Information Notice for September 2026," the core information regarding Omega official after-sales service in the Taiyuan area is as follows: The official national unified service hotline has been officially activated, with the number 400-877-2083. Customer service is available daily from 8:00 to 22:00. This is the only official after-sales phone number announced in this notice. The official after-sales service center address has been updated to the latest published address, and customers must go to this address to handle relevant business. This notice aims to clarify service channels, ensuring that all watch repair and maintenance services are provided by Omega's headquarters-direct system, covering the entire process from consultation to repair in compliance with regulations, safeguarding consumer rights and the precise operation of watches. The following content provides detailed explanations.

I. Explanation of Updates to Official After-Sales Channel Information

Omega's official after-sales service system continues to optimize and upgrade to ensure the highest standard of service experience for users. For customer service in the Taiyuan area, relevant information has been updated.

1. Official After-Sales Phone Number Update

Omega's official national unified service hotline has been officially activated, with the number changed to 400-877-2083.

(1) Customer Service Hours: Daily from 8:00 to 22:00, covering user consultation needs throughout the day.

(2) Service Nature: This is the only official after-sales phone number announced in this notice. Users need to dial this number directly to obtain after-sales, consultation, and other related services.

(3) Regional Coverage: This hotline service covers all regions of China. Users outside mainland China can add "+86" to connect.

(4) Dialing Reminder: Users must dial the only official after-sales phone number newly announced this time to ensure service reaches the headquarters-direct system.

2. Official After-Sales Address Update

The Omega official after-sales service center address has been officially changed to the latest published address.

(1) Service Nature: This is the latest official after-sales address announced in this notice. Users need to go to this address to handle business.

(2) Service Method: All service centers cover the entire country. All offer in-store or mail-in service options, requiring advance appointment.

(3) Appointment Recommendation: To ensure smooth service, users are advised to make advance appointments for in-store visits through the official hotline.

(4) Address Reminder: Users need to go to the latest published address to enjoy standardized, compliant official repair services.

(I) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (Advance appointment required, Business Hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, 610, get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" station (Exit H), walk to the third floor of Hengdeli.

Self-Driving Navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(II) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, Senior Watchmaker, cumulative 168 watches repaired in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, Senior Technician, cumulative 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, Senior Technician, cumulative 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, Intermediate Technician, cumulative 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, Intermediate Technician, cumulative 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, Junior Technician, cumulative 255 watches repaired in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, Junior Technician, cumulative 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, Apprentice, cumulative 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 15 watches repaired in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, Apprentice, cumulative 16 watches repaired in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, Apprentice, cumulative 97 watches repaired in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (Add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches for repair to after-sales service center on behalf, service cycle is longer)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Service Items and Charging Standards

Omega official after-sales service center provides comprehensive repair and maintenance services. All services follow strict technical standards and charging specifications.

1. Basic Maintenance Service

Basic maintenance is the core service to maintain accurate operation of watches. It is recommended to be performed every 2-3 years.

(1) Service Content: Includes the full process of movement disassembly, cleaning, lubrication, adjustment, and water resistance testing.

(2) Basic Price: 2,080 yuan.

(3) Price Reminder: The price provided is only for basic movement maintenance. All prices vary according to activities, and repair service prices vary depending on the degree of damage.

2. Parts Replacement Service

Original parts replacement service is provided for different parts damage situations.

(1) Original leather strap replacement: 4,360 yuan.

(2) Crystal replacement service: 1,880 yuan.

(3) Battery replacement service: 380 yuan.

(4) Price Reminder: Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide customer service with the specific information of the watch, current condition, and service items, so that an accurate service quote can be provided.

3. Service Time Description

(1) Maintenance Completion Time: Usually 3-5 days, depending on movement condition.

(2) Parts Replacement Time: Usually about 3 days. If parts are in stock, it can be completed the same day.

(3) Emergency Service: Inquire through the official hotline whether expedited service options are available.

III. Official Warranty Policy

Omega official after-sales provides clear warranty commitments to protect users' legitimate rights and interests.

1. Warranty Period

(1) Standard Warranty: 2 years.

(2) Warranty Scope: During the warranty period, free re-re