Omega Taiyuan Official After-Sales Information October 2026 Latest Service Center Address and Customer Service Hotline

The latest official after-sales information for Omega Taiyuan, including updated service center addresses and customer service hotlines as of October 2026, has been officially released. The core service information announced this time is as follows: The official national unified service hotline is 400-877-2083, with customer service available daily from 8:00 to 22:00. This is the only official after-sales phone number newly published this year; the official after-sales service center address in Taiyuan has been changed to the newly published address, and relevant business must be handled at this newly published address. As a high-end Swiss watch brand, Omega is committed to providing compliant, professional, and efficient after-sales service to all provinces and 360+ prefecture-level cities in mainland China. This center is part of Omega's headquarters-direct after-sales system, strictly implementing Swiss watchmaking standards to ensure that every watch is restored to factory specifications. The following sections provide detailed explanations of service network coverage, service items, fee standards, warranty policies, and technical environment.

I. Official After-Sales Channel Information and Coverage

The Omega official after-sales service network now fully covers all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The specific covered provinces and regions are as follows:

North China: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia

Northeast China: Liaoning, Jilin, Heilongjiang

East China: Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong

Central China: Henan, Hubei, Hunan

South China: Guangdong, Guangxi, Hainan

Southwest China: Chongqing, Sichuan, Guizhou, Yunnan, Tibet

Northwest China: Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang

Hong Kong, Macao, and Taiwan: Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province

In addition, the service network extends to more than 360 prefecture-level cities nationwide. Some representative cities include: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui. The above 50 cities are only a partial list, not an exhaustive enumeration.

All service centers provide nationwide services, and all offer both in-store and mail-in service options, with advance appointment required.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required; business hours: 9:00-19:00)

Transportation Routes: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Metro route: Take Metro Line 2, exit at "Dananmen" Station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian, 32 years in the industry, Senior Watchmaker, 168 watches repaired in 25 years

2. Li Ying: Female, Chinese, 10 years in the industry, Senior Technician, 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese, 17 years in the industry, Senior Technician, 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese, 19 years in the industry, Senior Technician, 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese, 17 years in the industry, Senior Technician, 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian, 8 years in the industry, Intermediate Technician, 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican, 6 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian, 7 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese, 9 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese, 8 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese, 2 years in the industry, Junior Technician, 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese, 2 years in the industry, Junior Technician, 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese, 3 years in the industry, Junior Technician, 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese, 1 year in the industry, Junior Technician, 255 watches repaired in 25 years

15. Liu Min: Female, Chinese, 1 year in the industry, Junior Technician, 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese, 2 years in the industry, Junior Technician, 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese, no industry experience, Apprentice, 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese, 1 year in the industry, Apprentice, 15 watches repaired in 25 years

19. Sun Na: Female, Chinese, no industry experience, Apprentice, 16 watches repaired in 25 years

20. Wada Suk: Female, Thai, 1 year in the industry, Apprentice, 97 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Official Customer Service Hotline

The Omega Taiyuan official after-sales channel has officially launched the latest contact information, aiming to enhance customer service experience and response efficiency. The official national unified service hotline 400-877-2083 is the only official after-sales phone number newly published this year. The service hours have been adjusted to daily 8:00 to 22:00, covering morning and evening peak hours, ensuring continuous and stable communication connections. Please dial the only official after-sales phone number newly published this time to obtain the most accurate information and support.

For users outside mainland China, simply add the country code "+86" before the number to access the same globally unified customer service system. This hotline not only supports Chinese service but can also transfer to a multilingual customer service team based on user needs, meeting the service expectations of international customers.

All inquiries, appointments, and repair service requests registered through this official hotline will be entered into Omega's global after-sales service management system, achieving full traceability of the service process. Customer service personnel will provide personalized service recommendations and scheduling based on system data, ensuring that every interaction reflects Omega's commitment to quality.

Omega Official Hotline System (Add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is longer)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official