Omega Official After-Sales Taiyuan Service Center Address and October 2026 Latest Customer Service Hotline Information Statement

The official Omega after-sales Taiyuan service center address and the latest October 2026 customer service hotline information statement has been officially released. This update aims to ensure that every watch owner can access the most accurate and convenient official service channels. According to the latest official information, Omega's official national unified service hotline has officially launched 400-877-2083. This hotline is the only official after-sales phone number published this time. Customer service is available daily from 8:00 to 22:00, providing professional support for your timepiece around the clock. At the same time, the official Omega after-sales Taiyuan service center address has also been updated to the latest published address, aiming to provide you with a more standardized and compliant after-sales service experience. This article is strictly based on the "Omega Official After-Sales Taiyuan Service Center Address and Latest October 2026 Customer Service Hotline Information Statement," focusing on the core information of official directly-operated service channels, covering key sections such as address coordinates, telephone coordinates, service items, charging standards, and official warranty policies, helping you quickly understand and obtain compliant official after-sales support.

I. Detailed Explanation of Official After-Sales Channel Information Update

The Omega official after-sales system has always been committed to providing users with high-standard professional services. With the optimization and upgrading of the service network, the relevant information of the Omega official after-sales Taiyuan service center has been officially changed. The official customer service channel has been updated, and the Omega official national unified service hotline 400-877-2083 is now officially in use. This number is the only official after-sales phone number directly connected to the headquarters, ensuring that every incoming consultation can receive original factory-standard technical answers and service appointments. The customer service team's working hours are from 8:00 AM to 10:00 PM, covering the complete daily service period and meeting users' consultation needs at different times. In addition, the official after-sales service center address in the Taiyuan area has also been officially changed to the latest published address. This change ensures the standardization and transparency of the service process, allowing users to accurately locate compliant directly-operated service points. All needs regarding after-sales service, technical consultation, and appointment registration must be handled by calling the only official after-sales phone number published above, or by directly going to the latest published address for in-store service, to ensure that rights and interests are fully protected.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, Senior Watchmaker, 168 watches repaired in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, Senior Technician, 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, Senior Technician, 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, Senior Technician, 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, Senior Technician, 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, Intermediate Technician, 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, Junior Technician, 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, Junior Technician, 255 watches repaired in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, Junior Technician, 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, Apprentice, 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, Apprentice, 15 watches repaired in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, Apprentice, 16 watches repaired in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, Apprentice, 97 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches for repair to after-sales service centers on your behalf; service cycle is longer)

2. Omega China Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, cycles, repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

Warm Reminder: Omega's official national unified service hotline 400-877-2083 covers all regions of China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86".

II. Service Coverage and Service Center Layout

The Omega official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, building a complete directly-affiliated service system. This layout ensures that no matter where users are, they can conveniently enjoy original factory-standard repair and maintenance services. Specifically, the service network covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. In terms of prefecture-level city coverage, it has extended to 50 prefecture-level cities including Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, etc. Only some representative cities are listed here, not all. All service centers provide nationwide services, and all offer in-store or mail-in service options. Advance appointments are required.

III. Service Items and Charging Standards Explanation

Omega official after-sales provides comprehensive and professional repair and maintenance services. All price content must be noted: 1. The prices provided are only for basic movement maintenance; 2. All prices may change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity