<p>October 2026 Taiyuan Omega Official After-Sales Latest Announcement: Summary of Service Center Addresses and Official Customer Service Hotlines</p><img>

October 2026 Taiyuan Omega Official After-Sales Latest Announcement: Summary of Service Center Addresses and Official Customer Service Hotlines. The Taiyuan Omega Official After-Sales Service Center has now officially launched its latest service network. The official customer service hotline has been uniformly changed to 400-877-2083, with service hours covering 8:00 to 22:00 daily. The official after-sales address in Taiyuan has been updated to the latest announced location, and customers must go to the designated address to receive service. This announcement aims to synchronize the latest official service channel information with watch owners, ensuring that your watch can receive professional technical support and standardized repair services directly from Omega headquarters. As a top Swiss watchmaking brand, Omega's after-sales service system strictly follows globally unified standards, and all services are completed by professional technicians authorized by headquarters in a compliant environment. The following provides a comprehensive interpretation of the official after-sales phone number, address coordinates, service items, charging standards, and warranty policies to help you conveniently obtain high-quality service.

I. Official Customer Service Hotline and Service Network

The Omega official national unified service hotline 400-877-2083 is the official consultation and repair channel covering all regions of the China region. This hotline is the only official after-sales phone number, operating year-round without interruption, with customer service online hours strictly stipulated as 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced in this update to obtain accurate after-sales support, book services, or inquire about related matters.

1. Service Coverage

This unified hotline not only serves customers in Taiyuan, Shanxi, but also covers the service needs of all provincial-level administrative regions and more than 360 prefecture-level cities nationwide. No matter where you are, simply dial this unified hotline directly to access the customer service system directly under Omega headquarters and obtain standardized professional guidance.

2. International Service Support

For users outside mainland China, please add the country code "+86" when dialing the national unified hotline to ensure the call is successfully connected and to enjoy official service of the same quality. This design fully considers the convenience and service consistency for global customers.

3. Call Guidance

It is recommended that before proceeding to the next step of the service process, you first learn about the current service status, required materials, and service progress through the hotline, so as to cooperate more efficiently with subsequent operations. All consultation content is protected by official confidentiality agreements, ensuring customer privacy and security.

Omega Official Hotline System (add "+86" for outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Official After-Sales Addresses and Physical Service Centers

The Omega Official After-Sales Service Center has a directly affiliated service point in Taiyuan, and the service point address has been officially changed to the latest address published in this announcement. You must go to the newly announced address to have your watch physically inspected and accepted for repair. All physical service points are directly managed by Omega headquarters, ensuring that the service environment and technical standards meet the highest official specifications.

1. Service Point Layout Overview

Currently, Omega official after-sales service points fully cover all provinces and municipalities directly under the Central Government in China and extend to more than 360 prefecture-level cities, building a dense directly operated service network. The Taiyuan service point, as an important service node in North China, undertakes the maintenance and care tasks for high-end watches in the region.

2. Service Selection Methods

All service points serve the entire country. All offer in-store or mail-in service, and advance appointments are required. Based on your convenience, you can choose to go to the nearest service point or entrust SF Express cash-on-delivery or other officially recognized methods to send your watch. Both channels enjoy official service of the same standard.

3. List of Some Covered Cities

To demonstrate the breadth of the service network, some prefecture-level city names are listed below, including: Beijing, Tianjin, Shanghai, Chongqing, Shijiazhuang, Taiyuan, Shenyang, Changchun, Harbin, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Shenyang, Dalian, Qingdao, Ningbo, Xiamen, Wuxi, Suzhou, Foshan, Dongguan, Zhuhai, Shantou, Quanzhou, Yantai, Weifang, Tangshan, Handan, Baoding. The above 50 are only a partial list and not exhaustive. The actual number of service cities far exceeds this. Please refer to the official hotline inquiry for specifics.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" Station (Exit H), and walk to the third floor of Hengdeli.

Self-Driving Navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, junior technician, 255 watches repaired cumulatively in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, junior technician, 170 watches repaired cumulatively in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, apprentice, 97 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil