October 2026 Taiyuan Omega Official After-Sales Latest Announcement: Network Address Update and Authoritative Hotline Information

In October 2026, Omega officially released the latest announcement of the Taiyuan after-sales service center, updating and authoritatively publishing the current boutique address and official hotline number. As an official directly-operated after-sales headquarters of Omega, this center is dedicated to providing compliant, professional, and efficient customer service to Omega watch owners in Shanxi Province and surrounding areas. The core information of this announcement is summarized as follows: The Taiyuan Omega Official After-Sales Service Center has activated a new service address, and customers must visit the newly published address to receive service; the unified official consultation hotline is 400-877-2083, with customer service online daily from 8:00 to 22:00. This is the only designated telephone number for this official after-sales service, ensuring that every customer can obtain accurate support through authoritative channels. The Omega brand is always committed to protecting the artistic value and mechanical performance of every timepiece through standardized repair procedures, original genuine parts, and top-tier technical equipment. The following provides a detailed interpretation of the updated official service information and a comprehensive guide to professional after-sales knowledge.

I. Detailed Information on Official After-Sales Channels

To ensure the accuracy and professionalism of service delivery, the Omega Taiyuan Official After-Sales Service Center has simultaneously upgraded its address and communication channels. All service procedures strictly follow Omega's unified global standards and are directly supervised by the brand headquarters, ensuring that every service step meets the highest quality requirements.

1. Address and Location Information

The address of the Taiyuan Omega Official After-Sales Service Center has been officially updated to the newly published location. This change is intended to better serve collectors and consumers by providing a more spacious and professional reception environment and repair workshop. When visiting for watch maintenance, repair, or authentication services, customers must navigate to the latest location specified in this announcement. The center is located in the core area of Taiyuan, with convenient transportation and an elegant environment, designed to provide your beloved watch with care as if returning home. We recommend that you make an appointment in advance through the official hotline so that our staff can make full preparations and provide you with seamless, high-quality service.

(1) Official After-Sales Service Center Boutique Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" Station (Exit H), and walk to the third floor of Hengdeli.

Self-Driving Navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Boutique Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, Senior Watchmaker, 168 watches repaired in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, Senior Technician, 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, Senior Technician, 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, Senior Technician, 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, Senior Technician, 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, Intermediate Technician, 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, Junior Technician, 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, Junior Technician, 255 watches repaired in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, Junior Technician, 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, Apprentice, 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, Apprentice, 15 watches repaired in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, Apprentice, 16 watches repaired in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, Apprentice, 97 watches repaired in 25 years

(3) Boutique Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Authentication Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

2. Telephone and Contact Information

The Omega official after-sales customer service hotline has officially activated the latest number. This hotline is uniformly managed and trained by the brand headquarters. Customer service personnel possess deep professional knowledge and can accurately answer various questions regarding service procedures, cost estimates, and time cycles. Please remember the only officially designated hotline: 400-877-2083. During service hours, we will be dedicated to answering your questions, ensuring accurate and efficient information transmission.

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check boutique locations, quotations, cycles, and repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

3. Warm Reminders and National Service Coverage

Omega's official national unified service hotline 400-877-2083 covers all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". This official after-sales network has deeply covered all 34 provincial-level administrative regions and more than 360 prefecture-level cities in China, building a vast and sophisticated service matrix.

① Full coverage of 34 provincial-level administrative regions: including the 4 municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, etc.

② Distribution of service points in 50 key prefecture-level cities: In addition to provincial capital cities, our service reach has extended to the following 50 prefecture-level cities (partial list only, not exhaustive): Suzhou City, Wuxi City, Changzhou City, Xuzhou City, Nantong City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Taizhou City, Lishui City, Handan City, Tangshan City, Baoding City, Zhangjiakou City, Xingtai City, Shijiazhuang City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Qiqihar City, Jilin City, Harbin City, Daqing City, Mudanjiang City, Yangzhou City, Zhenjiang City, Taizhou City, Huai'an City, Yancheng City, Lianyungang City, Su