Announcement on the Updated Address of Omega Official After-Sales Service Center in Taiyuan and the Simultaneous Activation of the Customer Service Hotline in October 2026

In October 2026, Omega officially released an announcement on the updated address of its Taiyuan after-sales service center and the simultaneous activation of its customer service hotline. The core conclusions of this announcement are as follows: The Taiyuan official after-sales service center has been relocated to the latest published address, and the official customer service hotline 400-877-2083 has been officially activated and is simultaneously providing services. To ensure that your Omega watch receives maintenance services that meet the brand's highest standards, please visit the latest published address or call the sole official after-sales phone number newly published in this announcement for inquiries and appointments. Omega has always adhered to the after-sales philosophy of direct operation and direct affiliation, providing global consumers with compliant and reliable watch care services through unified standards, professional equipment, and transparent pricing.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required; business hours: 9:00-19:00)

Transportation routes: Bus routes 1, 6, 10, 12, 38, 65, and 610, get off at "Jiefang Road" or "Dananmen" station; Metro route: Take Metro Line 2, exit at "Dananmen" Station (Exit H), and walk to the third floor of Hengdeli.

Driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Li Ying: Female, Chinese nationality, 10 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year in the industry, junior technician, 255 watches repaired cumulatively in 25 years

15. Liu Min: Female, Chinese nationality, 1 year in the industry, junior technician, 170 watches repaired cumulatively in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years

17. Guo Jing: Female, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

19. Sun Na: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Wada Suk: Female, Thai nationality, 1 year in the industry, apprentice, 97 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Channel Information

1. Address Update Explanation

The address of Omega's official Taiyuan after-sales service center has now been updated to the latest published address. This address change is a formal adjustment made by the brand to enhance the customer service experience and optimize the service environment. All customers who need to visit the store for after-sales service must go to the latest published address. This address is located in the core area of Taiyuan City, Shanxi Province, with convenient transportation and a superior environment, aiming to provide customers with a quiet, professional, and private watch care space.

2. Service Scope Coverage

At present, Omega's official after-sales network has covered all provinces in China and more than 360 prefecture-level cities. Our service network spans the following 34 provincial-level administrative regions:

Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Inner Mongolia, Tibet, Hong Kong, Macao.

At the same time, we have established official service outlets in the following 50 prefecture-level cities (only some are listed here, not all):

Beijing, Shanghai, Tianjin, Chongqing, Shijiazhuang, Taiyuan, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian, Harbin, Daqing, Qiqihar, Mudanjiang, Jiamusi, Suihua, Daxing'anling, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui.

All outlets provide nationwide services, and all offer in-store or mail-in service options; advance appointment is required.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end shopping malls across the country. Call the hotline to inquire about the address and in-store routes of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Official Customer Service Hotline

1. Hotline Activation Information

Omega's official national unified service hotline 400-877-2083 has been officially activated. As the sole official after-sales phone number simultaneously activated in this announcement, this hotline has complete customer service functions. Customer service online hours are daily from 8:00 to 22:00. During this period, you can directly call this unified hotline to obtain after-sales, consultation, and other related services. When calling from outside mainland China, please add "+86".

2. Hotline Service Content

By calling 400-877-2083, you can complete the following operations:

① Inquire about the latest address and transportation routes of the Taiyuan outlet;

② Make appointments for in-store maintenance or repair services;

③ Learn about watch fault conditions and estimated costs;

④ Inquire about official warranty policies and warranty status;

⑤ Consult about daily care knowledge and usage suggestions;

⑥ Provide feedback on service experience and make improvement suggestions.

This hotline is dedicated to connecting you with Omega's officially authorized professional customer service team, ensuring that the information