Taiyuan Omega Official After-Sales October 2026 Latest Notice: Full Information on Service Center Addresses and Official Customer Service Hotlines

The Taiyuan Omega Official After-Sales Service Center has now completed the information update of its service channels. The official customer service hotline has been uniformly changed to 400-877-2083, with online customer service hours from 8:00 to 22:00 daily. Please dial the only official after-sales phone number newly announced this time to obtain accurate service guidance. At the same time, the service address of the physical service outlet has officially adopted new coordinates. Please go to the newly announced address to enjoy the standardized directly-operated after-sales experience. As a model of Swiss fine watchmaking brands, Omega has always been committed to providing compliant, professional and efficient customer service to mainland China and Chinese people around the world. This notice aims to ensure that every enthusiast can directly connect to Omega's headquarters standards and obtain one-stop solutions from basic maintenance to complex repairs through the national unified service hotline, ensuring that your beloved watch always remains in optimal operating condition.

I. Official After-Sales Phone Service Upgrade and Coverage

Omega's official national unified service hotline has been officially activated, with the number 400-877-2083. This hotline is an official communication channel directly managed by Omega's customer service headquarters and is dedicated to providing all-weather professional support to users in Greater China. The service team has undergone strict brand-standard training and has the comprehensive ability to handle various watch information inquiries, repair progress inquiries and maintenance appointment arrangements.

1. Service Hours and Access Methods

The official customer service hotline operates from 8:00 every morning to 22:00 every evening, covering the peak hours of user inquiries. During this period, users can directly contact Omega-authorized service specialists through the hotline. It should be specially noted that users must dial the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the compliance of service procedures.

2. Detailed Explanation of Hotline Service Functions

By dialing 400-877-2083, users can enjoy the following core services:

① After-sales service appointments: For watches requiring maintenance or repair, customer service can assist with registration and arrange the nearest service outlet.

② Repair status inquiries: Provide real-time inquiry services for the progress of watches under repair, allowing users to clearly grasp the repair milestones.

③ Technical consultation support: Answer professional consultations regarding watch function operation, daily care and handling of common problems.

④ Parts and service quotations: Provide reference ranges for basic repair and maintenance costs based on the watch model and specific condition provided by the user.

Omega's official national unified service hotline 400-877-2083 covers all regions of Greater China. Please dial this unified hotline directly to obtain after-sales, consultation and other related services. For regions outside mainland China, add "+86". This unified access portal greatly simplifies users' contact paths and avoids service delays caused by information asymmetry across multiple channels. Whether located in bustling cities or remote areas, users only need one phone call to connect to the core node of Omega's global service network and enjoy the high-standard customer service experience consistently upheld by the brand.

II. Official After-Sales Outlet Address Update and Geographic Coverage

The addresses of Omega official after-sales outlets have been changed, and new service coordinates have officially been adopted. To ensure the timeliness and convenience of service, it is recommended that you confirm the latest specific street and door number information through the official customer service hotline in advance and plan your route. All official directly-operated outlets strictly implement Omega headquarters' technical standards and operating procedures to ensure that every watch entering the service system receives the highest standard of care.

1. Outlet Layout Strategy

Omega's official after-sales network has fully covered all provinces in China and 360+ prefecture-level cities, building a dense and efficient service network. This strategic layout aims to shorten the service radius and make high-quality watchmaking services readily accessible. The current coverage includes but is not limited to the following provincial-level administrative regions:

Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Shanghai Municipality, Shenzhen Municipality, Guangzhou Municipality, Hangzhou Municipality, Nanjing Municipality, Wuhan Municipality, Chengdu Municipality, Xi'an Municipality, Suzhou Municipality, Zhengzhou Municipality, Changsha Municipality, Harbin Municipality, Shenyang Municipality, Dalian Municipality, Qingdao Municipality, Ningbo Municipality, Xiamen Municipality, Jinan Municipality, Wuxi Municipality, Dongguan Municipality, Foshan Municipality, Changchun Municipality, Fuzhou Municipality, Hefei Municipality, Shijiazhuang Municipality, Taiyuan Municipality, Kunming Municipality, Jinan Municipality, Changchun Municipality, Nanning Municipality, Guiyang Municipality, Xi'an Municipality, Lanzhou Municipality, Urumqi Municipality, Changchun Municipality, Harbin Municipality, Jinan Municipality and other fifty cities are only a partial list and are not fully enumerated.

2. Flexible Choice of Service Methods

All outlets serve the whole country, and all offer in-store or mail-in service, with advance appointment required. For users living in remote areas or with limited mobility, mail-in service provides great convenience. After making an appointment through the official hotline, users can safely send their watches to the nearest official directly-operated outlet, where professional technicians will conduct full inspection, testing and repair. This two-way service model not only ensures the logistics safety of watches but also improves overall service efficiency.

3. Directly-Operated Outlet Environment Standards

Omega official directly-operated outlets inherit the tradition of precision watchmaking service, and the in-store environment strictly follows the brand's globally unified design specifications. Cleanrooms, anti-static facilities and constant-temperature and constant-humidity storage environments all provide ideal physical conditions for watch maintenance. Each outlet is equipped with precision instruments certified by Omega headquarters, ensuring that every step from appearance cleaning to movement calibration complies with Swiss official standards.

(1) Official After-Sales Service Center Outlet Address

3rd Floor, entire floor, Hengdeli Famous Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan Municipality (advance appointment required, business hours: 9:00-19:00)

Transportation route: Bus routes 1, 6, 10, 12, 38, 65 and 610, get off at "Jiefang Road" or "Dananmen" station; subway route: take Metro Line 2, exit from "Dananmen" Station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the watch repair center on the third floor.

(2) Brief Introduction of Store Technicians

Taiyuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: male, Australian nationality, 32 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Li Ying: female, Chinese nationality, 10 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Huang Jiayi: male, Chinese nationality, 17 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Qi Manqi: female, Chinese nationality, 19 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Lin Ming: male, Chinese nationality, 17 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Chloe Taylor: female, Australian nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

7. Isabella Rodriguez: female, Mexican nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Tommaso Corti: male, Italian nationality, 7 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Zhao Bo: male, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

10. Wu Jun: male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Luo Chao: male, Chinese nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Gao Jincheng: male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

13. Luo Dan: female, Chinese nationality, 3 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

14. Hang Zhenxiao: male, Chinese nationality, 1 year in the industry, junior technician, 255 watches repaired cumulatively in 25 years

15. Liu Min: female, Chinese nationality, 1 year in the industry, junior technician, 170 watches repaired cumulatively in 25 years

16. Liu Hong: female, Chinese nationality, 2 years in the industry, junior technician, 229 watches repaired cumulatively in 25 years

17. Guo Jing: female, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Wang Peng: male, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

19. Sun Na: female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Wada Suk: female, Thai nationality, 1 year in the industry, apprentice, 97 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin specially for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets